Sadacnet has a range of support options, tailored to meet our
customers' requirements. Providing four levels of Linux assistance,
Sadacnet offers Installation, Silver, Gold and Platinum on-call
support available up to 24-hours, 7days a week.
30 days FREE installation support
With most products bought at Sadacnet we provide 30 days
FREE installation email support. This support covers support
in getting the product installed, tested and running. The
support is supplied by email ONLY. and only applies to products
bought through Sadacnet.
If you have a technical query about a product bought from
Sadacnet please email us at: email@example.com
Sadacnet Technical Support Packages
Sadacnet has a variety of support options, tailored to meet
our customers needs and provide the level of service required.
Providing 3 levels of Linux assistance, Sadacnet offers Silver
Gold, and Platinum on-call support available up to 24-hours,
7days a week, giving answers to Linux questions about all
major distributions, applications and platforms. If, in addition
to this support, you still need on-site help Sadacnet Consulting
Services can assist in the implementation of your Linux systems.
The support options all include the following assistance,
which covers both the operating system and utilities as well
as agreed applications
of Linux Operating systems and agreed Applications
of these systems
either as a workstation or server (including email, DNS etc)
This includes Bug fixes and implementing new options
such as the installation of drivers
for new hardware devices
around This includes submission of new 'work arounds'
to the distribution companies so that
any problems requiring a change or addition to the operating
system can be solved at the operating
system level and require no further upgrade and maintenance
by the customer.
Each of the levels of support may be purchased either for
normal business hours (9.00 17:00) Monday to Friday
business days or for 24hrs x 7days. If a customer already
has an existing support contract with Sadacnet but requires
specific assistance not covered by that contract, we can supply
immediate assistance from a support engineer based upon an
Sadacnet's Silver level support provides unlimited email
support. The price is based upon the number of systems to
be supported. All of the issues requiring assistance are communicated
by email and are then dealt with on a 'first come, first served
basis'. Most of the assistance is then offered by email, but
at times our engineers will telephone to assist in solving
a problem as speedily as possible. If immediate assistance
is required, then access can be made to a specialized consultant
at an hourly rate.>
Because of the 'first come, first served basis', we currently
make no commitments to the response time, however our current
average is 2 hours.
Silver support is most appropriate for those familiar to
Unix and Linux but may require access to specialized support
to supplement this knowledge as well as regular software updates.
Gold Support is Sadacnet's most popular support package.
This offers the benefit of email support and also telephone
support. The issues are prioritized by our customers and are
dealt with on a company by priority order. The support is
unlimited in the number of queries that can be dealt with
for any one customer. However to ensure appropriate management
of this service we ask for our customers to nominate 2 individuals
within their organization to act as Sadacnet's point of contact
for all technical queries.
Gold Support guarantees a maximum 2 hour response time from
an experienced Linux specialist.
Platinum support offers a total ownership solution. This
option provides unlimited telephone and email support from
a dedicated engineer. Included in this option is a quarterly
health check and audit of the Linux systems (performed either
remotely or on-site). The dedicated engineer will visit the
customer at the beginning of the support period to understand
the use of the Linux systems. This also ensures that we can
advise with developing software and hardware requirements
plans for the Linux systems and assist in providing a cost
effective solution for implementation of these systems (from
backup and recovery to firewalls). Up to 4 customer contacts
may use the support service and a guaranteed 1 hour response
time is given.
Included with the Platinum service is a tailored Crash recovery
and Disaster recovery service.
For enquiries about Silver, Gold, and Platinum support send
us an email to:
Or call us on Tel: +2634-776125